ORDER INFORMATION

Free phone orders - New Zealand customers only

Please call us on our free phone to discuss any shoes featured on this web-site.

We are here to help

Monday to Friday - 9 am to 5 pm

Saturday - 9 am to 4 pm

Sunday - 10 am to 3 pm

Ph: 0800-74-63-74

or email us on info@shirleys.co.nz

Ordering is easy over the phone with your credit card.

Buy with the confidence of our money back guarantee.

Remember, as an extra service we provide a FREE DELIVERY anywhere in New Zealand.

Our trained staff are here to advise you on aspects of our footwear, fit, construction, use, shoe care and to help you choose the right shoe for you.

Delivery - Freight Charges

Free Delivery - New Zealand only

For our New Zealand customers we offer a FREE DELIVERY anywhere in New Zealand.

All deliveries will be by Fastway Couriers, within a 2 – 4 day delivery , depending on the time of the week, (no weekend deliveries). Rural district deliveries will take 1 - 2 days longer.

Please note all returns freight charges must be paid for by the customer.

International Orders - Australia only

Shirley's Shoes will deliver orders to Australia with a freight charge of $20.00

NO DELIVERIES to all other International customers

Australian customers returning a purchase, please note that your freight costs are not refundable.

Deliveries to Australia will be via New Zealand Post, International Air, which offers a deliveries in 3 to 10 working days.

Payment

Credit Cards

VISA

MASTERCARD

AMERICAN EXPRESS

DINERS

We accept these major credit cards.

We use Direct Payment Solutions to provide the most secure payment system available.

The name that will appear on your statement will be Shirley's Shoes.

The Direct Payment Solutions (DPS) privacy policy can be viewed at: www.paymentexpress.com/about/about_paymentexpress/privacy_policy.html

Exchanges

Buy with confidence of our 30 day money back guarantee.

If you wish to exchange your UNWORN purchase for another style or size, please enclose details of the Brand, Style, Colour and size you wish to exchange you shoes for. We also require your receipt to be returned, along with your name, address and phone number. Please send your shoes back for exchange within 30 days of receiving them.

With all exchanges the customer must pay for the return freight charges. On exchanges we will again send your new purchase back to you free of charge (For New Zealand customers only).

Faulty Shoes Guarantee

All footwear sold by us has our guarantee against defects or faults in materials and workmanship. If under normal conditions of wear and tear your shoes let you down please return them to us, with your proof of purchase, we will do whatever we can to solve the problem for you. Please note that we don't guarantee against abusive or excessive wear and tear on our shoes.

powered by Kudos e-retailer