Return Policy

If you are not totally satisfied with your purchase, you may return your UNWORN footwear within 30 days of you receiving your order.

We ask that during this decision period that you wear your shoes and boots INSIDE ON A CLEAN SURFACE for a brief time. We don't accept back worn shoes unless there is a defect or fault in the materials or workmanship.

How to return

Please write the reason for your return and enclose it with your name, address, phone number and your receipt.

Your receipt is required for all refunds.

Post to:

Attention exchanges and returns
Shirley's Shoes
PO Box 681
Taupo 2730
New Zealand

Courier to:

Attention exchanges and returns
Shirley's Shoes
10 Horomatangi Street
Taupo 2730
New Zealand

What's required?

With all returns, the customer must pay the return freight charges. On exchanges we will again send the shoes back to you free of charge (For New Zealand customers only). Customer services - advice

If you have any questions or need advice about your purchase, feel free to phone us on our FREE PHONE during shop hours:

Monday to Friday - 9 am to 5 pm

Saturday - 9 am to 4 pm

Sunday - 10 am to 3 pm

Ph: 0800-74-63-74

or email us on

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